To place an order, navigate through our user-friendly webshop. You can utilize the search function, explore categories, or refine product listings by various parameters such as size, price, and purpose.

Should you have found something interesting, click on the product detail page. After you have chosen the desired size of the product, you can put the article in the shopping cart. You can proceed to checkout immediately or if you want to browse for more products, you may do that too.

Once done with putting items in the shopping cart, you can now proceed to complete your order. You can always double check the contents of your shopping cart by clicking on the icon at the top right corner. You can have another go at removing certain items from the shopping cart before continuing.

As the last step, enter your billing & delivery address and payment method. Now all you have to do is click on the “Order now” button. A confirmation email will then be shown and sent to your email address.

You will automatically receive an order confirmation via email, complete with your unique order number. If it's not in your inbox, be sure to check your spam folder. It's possible you may have entered the wrong email address. Remember, payments are processed immediately. If you need further assistance, don't hesitate to reach out to us, and we'll guide you to find your order.

Upon successful payment, a payment confirmation will be displayed instantly. Subsequently, an order confirmation will be sent to the email address you provided. You can expect to receive an invoice shortly after your order is dispatched. This comprehensive order confirmation will encompass your billing and delivery address, pricing details, payment method, and the number of shipments, if it applies to your order.

No, an account is not a requirement for placing an order. You can shop without logging in. However, there are benefits to having an account, such as a quicker and more convenient checkout process, eliminating the need to enter your details every time. Plus, with an account, you can easily access your order history and track past purchases.

Order modifications or cancellations are only possible if your order has not entered the processing phase. Once it's beyond this point, unfortunately, we're unable to assist. As a large company with automated processes spanning multiple warehouses, cancellations are not feasible at that stage. If cancellation isn't an option, you can always return the shipment for a full refund. For more details on returns, please visit our dedicated returns page here.

Unfortunately, once an order is placed, it's not possible to make address changes. To ensure a smooth delivery process, please double-check and enter the correct address during your order placement. If, for any reason, your shipment cannot be delivered, it will be returned to us. Once we've received and inspected the returned shipment, the refund will be processed using the payment method you originally specified.

Your order number can be located on both your order confirmation and your invoice. It's a unique sequence of seven numbers, serving as your reference for tracking and inquiries.

Sold-out sizes cannot be added to your shopping cart. Our inventory is updated in real-time, ensuring that only available sizes are presented for purchase.

Certainly! We provide the option to pre-order items. If you spot a pre-order symbol, it signifies that the item isn't available at that moment. However, rest assured that as soon as the item arrives at our facility, your order will be promptly processed.

While we make every effort to uphold accurate inventory records, there may be occasional inventory discrepancies. In the rare event that another customer purchases the last item you intended to buy just moments before you complete your checkout, don't worry. Our dedicated customer service team is here to assist you and can provide several solutions to address the situation, ensuring your shopping experience remains smooth and satisfying.

We offer a variety of payment methods such as Credit or debit cards (MasterCard, VISA and American Express), digital wallets (Apple Pay, Google Pay etc.), PayPal & AmazonPay. Some countries may order via Klarna, a pay-on-account type of payment. Find out more about payments here.

As soon as you place an order, the item(s) in your order will be reserved for you. It will the go into the preparation phase and will be dispatched soon.

A payment confirmation is immediately shown after successful payment. An order confirmation will then be sent to the email address you entered. An invoice will follow shortly after your order will be dispatched.

CVC security codes are on the back of your card. Other security codes can also be found on different card types. Please refer to your respective bank for help.

An invoice will be sent to you once we have dispatched your item. Some email domains may mark these emails as spam, please check your spam folder before contacting us. Should you get no tracking information along with your invoice, please contact our customer service. They will provide your tracking number.

You can easily put a different billing and shipping address at checkout. We may not make any changes to an invoice that has been already issued. We may help you change it before it gets dispatched. Make sure to enter the correct billing address and double-check it in your order confirmation.

Extra fees should only apply to orders over £135 (excl. VAT & shipping). Rest assured, KEEPERsport will alert you if your order value exceeds the threshold. Our prices include the 20% UK VAT, so only shipments over £162 (excl. shipping) are obliged to pay customs duty and import sales tax. These costs will be determined by the customs department upon arrival in the UK and must be paid by the recipient.

Find out more about Brexit changes.

How much extra you could be charged depends on the total value of your order, also known as the .consignment value. The fee can range from 0 - 25% depending on the goods you’ve bought. For example a pair of trainers has a duty of 16% applied when brought into the UK. The rules for customs duties and the amount applied vary depending on the item, and finding out how much tariffs are can be time consuming. We have no control over these charges and cannot predict what they may be. Contact UK customs for more information.

Depending on your location and your item(s) ordered, your package will either arrive via UPS, GLS, DHL or DPD. In many cases, these carriers have partnered up with your country's post, so take that also into account. Find out more about shipping here.

Shipping costs are £ 9.99

Items in stock are usually dispatched within 1-2 working days. Personalising items may cause shipping to be delayed by a few days.

As soon as your package has been sent, you will receive an invoice and a shipment tracking (from Shipcloud) to your email address. Please note that our usual pre-Brexit delivery times of 2-3 days have now increased to approximately one week, due to customs processes. This hugely depends on the actual amount of packages UK customs has to process. It can take from a couple of hours to a couple of days.

To make sure that you get your order the fastest way possible, we may send your order in split shipments. This way, you do not need to wait until one of the items you ordered are back in stock, they may be available from another warehouse of ours. We will not charge extra for split shipments. An invoice for the carried goods will be sent to your email address on the day when a warehouse dispatches one of your shipments. Please check your order confirmation first if your order will be shipped in one or more packages.

We are unable to ship to P.O boxes

We take great care in dispatching every parcel promptly. However, please understand that we have limited control over the delivery process. If, by any chance, your package gets lost in transit, we're here to assist. We may offer you the choice of a refund or a replacement package, ensuring your satisfaction with your order.

We do have an extremely customer-friendly return policy. Personalized or used goods are excluded from our return policy. Find out more here.

Follow these steps
1. The goods must be returned within 14 days from the day you received them.
2. Returned goods have not been worn or washed and can be sold again.
3. The goods must be returned in the original packaging, including all labels.
4. Please do not tape anything directly on the shoe boxes as it would derogate its value. Please always wrap the boxes in another packaging.
5. Return the parcel at your own expense. We cannot accept unpaid parcels. Any additional costs that may arise will be charged to the customer.
6. If one of the above points is not taken into account, we reserve the right to refuse the return or to reduce the amount of the refund.
7. If any bulk discount was applied to sets or products ordered, the quantity discount is no longer taken into account when products are only partially returned. The discount will be deducted from the returned item(s).

Print this form and enclose it with your return package.

Return address
KEEPERsport GmbH
Anzengrubergasse 26
2542 Kottingbrunn
Austria - Europe

After confirmed quality control of your returned goods, you will be refunded within 14 days according to your payment method.

You can return items within 14 days from the day you received the package. Personalized or used goods are excluded from our return policy.

IMPORTANT: If you wish to return something from outside of Europe please contact our customer service team before sending back something.

Due to the fact that some countries are very far from Austria, returns are not advised in some instanes. Return packages are paid by the customer, long distance freight costs might cost you more (taxes and import fees included) than the actual items themselves. I strongly urge you to check what fees you'd have to pay if you still choose to return the items.

We are prepared for such cases too! Simply contact our customer service team, they are happy to help you out.

Direct exchange of items is not possible. Make a new order. This way you will get your items faster.

As soon as our returns department has processed your return package, you will be sent a credit memo and an email confirmation.

You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. We recommend you get proof of postage, just in case the your parcel gets lost or we need to locate it. Proof of postage should be sufficient evidence to prove you returned the goods.

If your goods are faulty or you have received a wrong item, you will not have to pay return costs.

Due to additional admin costs and customs processes it may take up to 3-4 weeks, depending on actual customs process speeds.

If you are returning from the UK, please ensure you clearly mark the outside of the box with the wording Returned Goods - Failed Sale and note your original order number on the outside of the box. Please also mark this clearly on the customs declaration (CN22 and/or CN23) on the outside of the packaging. Failure to follow these instructions could result in the parcel being refused access into the EU and being returned to sender.

Required information for returns:
VAT: ATU 62801445
EORI: AT EOS 1000 22085

All products we offer have been tested for quality by goalkeeper specialists. The reason why we do not offer all makes available on the market, is that we only work with chosen goalkeeper brands, which we regard the best. Among them are Adidas, Puma, Nike, Reusch, Uhlsport and Sells.

At KEEPERsport, our product selection undergoes rigorous quality testing conducted by goalkeeper specialists. We take pride in working exclusively with a curated list of top-tier goalkeeper brands, which we consider to be the best in the industry. Some of these brands include, but not limited to Adidas, Puma, Nike, Reusch, Uhlsport, and Sells. This stringent selection process ensures that we provide you with only the finest and most reliable choices on the market.

You have the option to personalize a wide range of our products, including jerseys, boots, and gloves. As you add your desired item(s) to your shopping cart, you'll be prompted with a question regarding personalization. If you require further information or details about our personalization options, please don't hesitate to click here for more information.