Delivery


Current delivery times
Due to the large number of orders and the increased number of packages from our distribution partners, the delivery of our packages is extended by approximately 8 working days.

Let us protect the environment together

Before placing your order, make sure that your delivery address is entered correctly. This will lead to you getting your order faster as well as reducing the CO2 emissions of delivery companies.

Preparation times
Items in stock are usually dispatched within 1-2 working days. Personalising items may cause shipping to be delayed by a few days.

Transit time
As soon as your package has been sent, you will receive an invoice and a shipment tracking (from Shipcloud) to your email address. The shipment will then be delivered within 3 to 5 business days. If you have not received a shipment tracking, please check your spam folder before contacting us.

Number of shipments
Due to the fact that we have several warehouse locations, it is possible that you will receive your orders in several deliveries. As a rule, this information is already given on the order confirmation. The shipping service provider (UPS or DHL) is determined automatically based on the storage location and the parcel volume. On the day on which we ship certain products of your order from one of our warehouses, you will only receive an invoice for these shipped products. We do not charge the customer any additional shipping costs for such deliveries.

Subsequent changes
As soon as an online order has been placed, it is no longer possible to change the delivery address or to make a partial delivery.

Hint
Have your package sent to your company address when nobody is home during the day.

Brexit update
Orders over £135 are obliged to pay customs duty and import sales tax. Customs clearance will now be required for your order. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Price
Delivery costs are £ 9.99. If you decide to have a partial delivery, we will calculate the shipping costs for each shipment separately.