Preparation times
Items in stock are usually dispatched within 1-3 working days. Personalising items may cause shipping to be delayed by a few days.

Transit time
As soon as your package has been sent, you will receive an invoice and a shipment tracking (from Shipcloud) to your email address. The shipment will then be delivered within 3 to 6 business days. If you have not received a shipment tracking, please check your spam folder before contacting us.

Number of shipments
Due to the fact that we have several warehouse locations, it is possible that you will receive your orders in several deliveries. As a rule, this information is already given on the order confirmation. The shipping service provider is determined automatically based on the storage location and the parcel volume. On the day on which we ship certain products of your order from one of our warehouses, you will only receive an invoice for these shipped products. We do not charge the customer any additional shipping costs for such deliveries.

Let us protect the environment together
Before placing your order, make sure that your delivery address is entered correctly. This will lead to you getting your order faster as well as reducing the CO2 emissions of delivery companies.

Have your package sent to your company address when nobody is home during the day.

Brexit changes
Shipments over £135 are obliged to pay customs duty and import sales tax. These costs will be determined by the customs department upon arrival in the UK and must be paid by the recipient.

Find out more about Brexit changes.

Shipping costs
If you decide to have a partial delivery, we will calculate the shipping costs for each shipment separately. Brexit has also hit delivery firms and couriers have now brought in ‘handling fees’ which are used to cover the extra admin costs they’re having to deal with when taking items through customs. To keep our shipping rates as low as possible, we offer tiered shipping. The shipping costs depend on the total value of your shopping cart.

Up to £29.99:              Shipping costs £14.99
From £30 to £49.99:   Shipping costs £11.99
Above £50:                 Shipping costs £9.99