You can return items within 14 days of receiving them. The 14-day period starts when you receive the goods.

IMPORTANT:
Please contact our customer service team before you send anything back, because of customs. Clearly write Returned Goods - Failed Sale and your original order number on the outside of the box. Please also mark this on the customs declaration (CN22 and/or CN23) on the outside of the packaging. If these instructions are not followed, the parcel may be refused entry to the EU and returned to you.

Required information for customs
VAT: ATU 62801445
EORI: AT EOS 1000 22085

Excluded from return and exchange:
1. Worn, washed or damaged goods.
2. Goalkeeper gloves from which the protective film on the latex has been removed.
3. Printed or personalised items.

Note on goalkeeper gloves
With the film still attached, you can try on the glove and check the fit. You can find help choosing your size in the size guide and the Glove Guide. Once the film is removed, the latex is exposed and the glove can no longer be sold as new. Please only remove the film when you are sure.

Please note the following for returns
1. The goods must be returned within 14 days of delivery.
2. Returned goods must be unworn and unwashed and suitable for resale.
3. The goods must be returned in the original packaging, including all labels.
4. For goalkeeper gloves, the protective film on the latex must be fully intact.
5. For shoes, the original packaging must not have labels or tape attached to it. Always use an additional shipping package for the shoe box.
6. The customer pays the shipping costs for returns. Unpaid parcels cannot be accepted. Any additional costs incurred will be deducted from the refund amount.
7. If any of the points above are not met, we reserve the right to refuse the return or reduce the refund amount.
8. For sets or products originally sold with a quantity discount, the quantity discount no longer applies if only some of the products are returned. With the credit note for the returned items, the quantity discount or set price is recalculated to the single price of the items you keep.

Returns step by step
• Return form: Please print the >> RETURN FORM <<, fill it in completely and enclose it with your return.
• Shipping: Pack the goods in their original packaging, mark the box as described above, prepay the parcel and send it at your own cost and organisation to the address below. We recommend a tracked and insured shipment.
• Refund: You will receive your refund within 14 days after we have received and checked your return, using the same payment method you used for the purchase.

Return address
KEEPERsport GmbH, Anzengrubergasse 26, 2542 Kottingbrunn, Austria

Direct exchange
A direct exchange of items is not possible. Please simply place a new order for the item you want.

Complaints (defective or faulty goods)
If your goods arrived defective or a defect appeared during normal use, this is a complaint and not a return. Please do not use the return form. Contact us first and send us:
• a photo of the overall condition and a few close-up photos of the defective area
• a detailed description of the problem and when it occurred
• the order number or the invoice number

Send everything by e-mail to office@keepersport.co.uk or by WhatsApp to +43 676 7664611 (messages only).

Contact
E-mail: office@keepersport.co.uk
WhatsApp (messages only): +43 676 7664611