Contact us

We are here to provide you with the best and latest goalkeeping products and to advise you personally. We would like you to benefit from the expertise we have gained during years and years of football practice and to permanently expand the field of goalkeeping through our constant cooperation with professional goalkeepers and top brands. If you need help or personal advice just contact our Customer Service Centre by phone, e-mail, WhatsApp or social media.

Have you received my order? Was my payment successful?

An order confirmation with your order number will be automatically sent to the email address you have entered. If you have not received such email, please check your spam folder. You may have entered the wrong email address. All payments are charged immediately. Should you require more assistance, contact us and we will help you find your order.

Where is my order?

All orders are dispatched as soon as possible. You will also get an automatic email with your tracking number and invoice on the day when we have dispatched your package. Some email domains may mark these emails as spam, please check you spam folder before contacting us.

I did not receive my full order. What happened?

Please check your order confirmation first if your order will be shipped in one or more packages. To make sure that you get your order the fastest way possible, we may send your order in split shipments. This way, you do not need to wait until one of the items you ordered are back in stock, they may be available from another warehouse of ours. We will not charge extra for split shipments. An invoice for the carried goods will be sent to your email address on the day when a warehouse dispatches one of your shipments.

How long does the delivery take?

Goods in stock are usually shipped within 1 to 2 business days. Dispatch of personalised products may be delayed by a few additional days, depending on the number of personalisations in queue. As soon as the shipment has been sent, you will receive an invoice and a tracking link. Should you not get a tracking link along with your invoice, contact us, we'll help you. Find out more about shipping here.

 

How do I go about returning something?

We do have an extremely customer-friendly return policy. Find out more here.

What do I need to know about Brexit?

Orders over £135 are obliged to pay customs duty and import sales tax. Customs clearance will now be required for your order. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. You may contact UK customs with your order confirmation, they will help you determine the exact fees

Business hours

Our customer service team's business hours are Monday to Friday from 10 am to 1 pm (CET).

Live chat

Click on the chat symbol to start a live chat with us.

E-Mail

We are answering all emails within 24 hours. Feel free to contact us via email office(at)keepersport.net

WhatsApp

Send us your questions via WhatsApp too: +43 (0)676 76646 11

Call us

+48 08000211564 (Calls free of charge - UK only) or alternatively +43 2252 766 46-43